Privacy Policy

ExciteWave Innovations ("ExciteWave," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website, reserve a Reso 2, or otherwise interact with us.

1. Information We Collect

We collect information you provide directly, such as your name, email address, shipping address, and message when you fill out a form, reserve a Reso 2, or contact us for support or press inquiries. If you complete a reservation, our third-party payment processor collects and handles your payment details on our behalf; we do not store full card numbers on our own servers.

We also collect limited technical information automatically, such as your browser type, device type, and pages visited, to help us understand how the Site is used and to keep it secure.

2. How We Use Your Information

We use the information we collect to process and fulfill reservations, respond to inquiries, provide customer support, send updates about your reservation or the Reso 2 launch, improve our website and products, and comply with legal obligations. We do not use your information for automated decision-making that produces legal effects.

3. Cookies and Similar Technologies

Our Site may use cookies and similar technologies to remember your preferences and understand how visitors use the Site. You can control cookies through your browser settings; disabling them may affect some features of the Site.

4. How We Share Information

We do not sell your personal information. We may share it with service providers who help us operate the Site and fulfill reservations, such as payment processors, shipping providers, and email or analytics tools, each bound to use your information only to provide services to us. We may also share information if required by law or to protect the rights, property, or safety of ExciteWave, our users, or others.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to service your reservation, respond to your inquiries, and meet legal and accounting requirements.

6. Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, or to object to or restrict certain processing. To exercise any of these rights, contact us at the email below and we will respond consistent with applicable law.

7. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can address it.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@excitewave.com or write to ExciteWave Innovations, Los Angeles, CA.

This page is a general template provided for convenience and does not constitute legal advice. We recommend having it reviewed by qualified legal counsel before relying on it for compliance purposes.