Shipping, Returns & Warranty

This page covers Reso 2 from the moment you reserve it to the day it's out of warranty. It's a general policy overview — the fine print at checkout, if it ever differs, will control.

1. Reservations and Shipping Timeline

Reserving a Reso 2 today secures your place in line with a fully refundable $1 deposit. Reso 2 has not shipped yet — shipping is coming soon, and we'll share a firm date as production is finalized. Reservation holders are shipped in the order they reserved, and early reservation holders receive priority shipping when units become available.

We'll email shipping and tracking updates to the address you reserve with. Once a unit ships, you'll receive a tracking number and an estimated delivery date from the carrier.

2. Shipping Regions and Costs

At launch, Reso 2 ships within the United States. International shipping is under evaluation and will be announced separately if and when it becomes available. Shipping costs, if any, will be shown at checkout before your remaining balance is charged — reservation deposits do not include shipping.

3. Returns and Refunds

Your $1 reservation deposit is fully refundable at any time before your unit ships, no questions asked. Once your Reso 2 ships, you have 30 days from delivery to return it for a full refund of the purchase price, provided it's returned in its original condition with all included accessories.

To start a return, contact us at info@excitewave.com with your order details. We'll provide return instructions and a shipping label. Refunds are issued to the original payment method once the returned unit is received and inspected, typically within 5‑10 business days.

4. Warranty Coverage

Reso 2 is covered by a limited warranty against manufacturing defects in materials and workmanship for 1 year from the date of delivery. If a covered defect appears during that period, we will repair or replace the affected component at no cost to you.

This warranty does not cover damage from normal wear and tear, accidental damage, misuse, unauthorized modification, water damage beyond the product's stated rating, or issues caused by third-party accessories or cases. It also does not cover the case itself or any pre-existing damage to it.

5. Requesting Warranty Service

To request warranty service, email info@excitewave.com with your order number, a description of the issue, and photos or video if applicable. We'll confirm whether the issue is covered and provide next steps, which may include a repair, a replacement unit, or return shipping instructions.

6. Questions

For anything not covered here — a damaged package, a delayed shipment, or a question about a specific order — reach out to info@excitewave.com and we'll help sort it out.

This page is a general template provided for convenience and does not constitute legal advice. We recommend having it reviewed by qualified legal counsel, and aligned with your actual fulfillment and carrier terms, before relying on it.